5
Daniel
Travelled with couple
Booked on Buscounchollo.com
August 2024
Average
The subway is 1 minute away and the staff is friendly.
El metro está a 1 minuto y el personal es amable.
We booked this hotel thinking that if it was 4 stars and we do not understand where those stars come from because in the rooms the beds are 2 mattresses (a mattress on top of another) pillows are 2 cushions that seem full of feathers, the refrigerator door is fallen and in the shower there is no door which makes all the water out and it looks like a pool apart from our plant there was no light.
I do not recommend the half board as it is not buffet and consists of 2 starters, 3 main courses and 2 desserts and you have to choose one of each, so if you do not like any option you have to ask to change it, (which they do not care).
On the days we have eaten there is no taste in the food (we have eaten cod, secret, steak and hake and it did not taste like anything so we think it is frozen).
Don't order the cod with potatoes because they put cod that doesn't taste like anything, the potatoes were stale and from a bag.
It was a scrambled eggs that only tasted like onions.
The breakfast buffet is not worth it either as there are only 4 things and the only decent thing is the croissant.
Nosotros reservamos este hotel pensando que si era de 4 estrellas y no entendemos de dónde salen esas estrellas porque en las habitaciones las camas son de 2 colchones( un colchón encima de otro) las almohadas son 2 cojines que parecen llenos de plumas, la puerta de la nevera está caída y en la ducha no hay puerta lo cual hace que se salga todo el agua y parece una piscina aparte que en nuestra planta no había luz.
No recomiendo la media pensión ya que no es buffet y consta de 2 entrantes, 3 platos principales y 2 postres y tienes que elegir uno de cada, con que si no te gusta ninguna opción ya tienes que pedir que te lo cambien, (cosa que no les importa).
Nosotros los días que hemos comido no sabe a nada la comida ( hemos comido bacalao, secreto, chuletón y merluza y no sabia a nada por lo cual pensamos que es congelado)
No pidáis el bacalao con patatas porque os ponen bacalao que no saben a nada, las patatas rancias y de bolsa.
Era un revuelto que solo sabía a cebolla.
El buffet del desayuno tampoco merece la pena ya que hay 4 cosas contadas y lo único un poco decente son los croissant.
Show original message
See translation
9.7
Lidia
Travelled with family
Booked on Buscounchollo.com
August 2024
Excellent
The hotel is close to Porto, the cruise is great and the wine tasting if you like wine is very good although it has a very hard slope to walk to. I would repeat the trip
El hotel está cerca de Porto, el crucero está genial y la cata de vinos si te gusta el vino está muy bien aunque tiene una cuesta muy dura para llegar andando. Repetiría el viaje
The hotel receptionists did not make themselves understood and were a bit rude. The hotel waiters were very nice and always willing to help you. It would be nice if they would warn you that you have to pay the tourist tax (2€ per person per night).
Los recepcionistas del hotel no se hacían por entender y eran un poco bordes. Los camareros del hotel eran muy majos y siempre dispuestos a ayudarte. Estaría bien que avisaran que hay que pagar la tasa turística (2€ por persona y por noche)
Show original message
See translation
6
Clara
Travelled with family
Booked on Buscounchollo.com
August 2024
Average
The hotel lacks maintenance and does not reach 4 *. It is 40 minutes by subway from the center of Porto. There are moths and the cleanliness of the bathrooms is poor.
Al hotel le falta mantenimiento y no llega a las 4 *. Está a 40 min en metro del centro de Oporto. Hay polillas y la limpieza de los baños es deficiente.
Show original message
See translation
7.4
Juan Pedro
Travelled with couple
Booked on Buscounchollo.com
July 2024
Good
Very large and comfortable rooms.
Habitaciones muy grandes y cómodas.
It is quite far from Porto, but well connected with the subway.
Esta bastante alejado de Porto, pero bien comunicado con el metro
Show original message
See translation
3.9
Edurne
Travelled with family
Booked on Buscounchollo.com
July 2024
Basic
The subway stop was nearby
La parada de metro estaba cercana
Rooms not cleaned (or sheets changed) locks that did not open or remained open. We were given separate rooms even though the hotel was half empty. The hotel was under construction and we woke up to the noise of construction. We were told to write to the manager (we did) and have had no response.
This is the email we wrote to the manager:
My name is Edurne Lafuente, I had made a reservation with you through "buscounchollo.com/en" and I am going to tell you about our bad experience in your hotel, as recommended by the girl at the reception desk on July 29th.
That girl at the reception was attentive and understood our anger at our departure.
Bad in CLEANING, bad in SECURITY and bad in REST.
I explain: day 27 we arrived around 13h and the rooms were not ready (I understand because the checkin was at 15h), so we went to Oporto to spend the day, but we said at reception that we would arrive late and that we wanted rooms together. We arrived around 00:30h and they gave us 704 and 705...one of the rooms was unmade (dirty, towels thrown away, sheets unchanged....) We have pictures to prove it. We went down to reception, showed the photos, so that they could fix it and a blond guy who spoke Spanish told us that it was impossible to clean at that time and gave us 2 separate rooms 801 and 810 VERY SEPARATE. We were with 2 very tired girls and this conditioned us in a negative way and we lost about an hour of our rest (worse for the girls).
Day 28 we had breakfast (correct breakfast) and went sightseeing again. We returned around 01:00 and one of the rooms was open (810) and the other did not open (801) with the card, so we had to go back down to reception to activate the card..... the 810 did not open either, but we could enter because the door was open (had not made "click" in the lock) In the room had not stolen anything, but it caused us nervousness.
On the 29th we woke up around 9:00 a.m. to the noise of construction work (when we made the reservation we were not told that there was construction work going on), so once again our rest and that of our young daughters was disturbed. We had breakfast and left, explaining at reception our anger with the Hotel Premium Porto Maia (that day, the girl was attentive and apologized to us, although late).
With everything explained, I think I make it very clear that our experience at Hotel Porto Maia, has been VERY BAD in CLEANLINESS, VERY BAD in SAFETY and VERY BAD in REST. In addition they have not had the slightest detail with us, despite doing so badly in the 2 nights we have been there.
I doubt we will return there, we will explain all these problems to "buscounchollo.com/en" to let them know and I hope this complaint will help them to improve.
Best regards.
Habitaciónes sin limpiar (ni cambiar sábanas) cerraduras que no se abrían o que se quedaban abiertas. Nos pusieron habitaciones separadas a pesar de estar medio vacío el hotel. Estaban de obras y nos despertamos con ruido de obras. Nos dijeron que escribiéramos al director (así lo hicimos) y no hemos tenido respuesta.
Este es el correo que escribimos al director:
Mi nombre es Edurne Lafuente, había hecho una reserva con vosotros a través de "buscounchollo.com" y voy a contar nuestra mala experiencia en vuestro hotel, tal y como nos recomendó la chica de recepción el pasado día 29 de Julio.
Esa chica de recepción si fue atenta y entendió nuestro enfado a nuestra salida.
Mal en LIMPIEZA, mal en SEGURIDAD y mal en DESCANSO.
Explico: día 27 llegamos sobre las 13h y las habitaciones no estaban preparadas (lo entiendo porque el checkin era a las 15), por lo que fuimos a Oporto a pasar el día, pero dijimos en recepción que llegaríamos tarde y que queríamos habitaciones juntas. Llegamos sobre las 00:30h y nos dieron la 704 y 705...una de las habitaciones estaba sin hacer (sucia, toallas tiradas, sábanas sin cambiar....) Tenemos fotos que así lo demuestran. Bajamos a recepción, enseñamos las fotos, para que la arreglasen y un chico rubio que hablaba castellano nos dijo que imposible limpiar a esas horas y nos dió otras 2 habitaciones separadas 801 y 810 MUY SEPARADAS. Estábamos con 2 niñas muy cansadas y esto nos condicionó de manera negativa y perdimos aproximadamente una hora de nuestro descanso. (Peor para las niñas)
Día 28 desayunamos (desayuno correcto) y nos fuimos de nuevo a hacer turismo. Volvimos sobre las 01:00 y una de las habitaciones estaba abierta (810) y la otra no abría (801) con la tarjeta, por lo que hubo que volver a bajar a recepción para que activasen la tarjeta.....la 810 tampoco abría, pero pudimos entrar porque la puerta estaba abierta (no había hecho "click" en la cerradura) En la habitación no habían robado nada, pero si nos ocasionó nerviosismo.
Día 29 nos despertamos sobre las 9:00 con ruido de obras (al hacer la reserva no nos indicaron que estaban de obras) por lo que de nuevo nuestro descanso y el de nuestras hijas pequeñas volvió a ser alterado. Desayunamos y nos fuimos, explicando en recepción nuestro enfado con el Hotel Premium Porto Maia(ese día, la chica si fue atenta y nos pidió disculpas, aunque ya tarde)
Con todo lo explicado, creo que dejo muy claro que nuestra experiencia en Hotel Porto Maia, ha sido MUY MAL en LIMPIEZA, MUY MAL en SEGURIDAD y MUY MAL en DESCANSO. Además no han tenido ni el más mínimo detalle con nosotros, a pesar de hacerlo tan mal en las 2 noches que hemos estado allí.
Dudo que volvamos por allí, explicaremos todos estos problemas a "buscounchollo.com" para que lo sepan y esperó que está queja sirva para que mejoren.
Un saludo.
Show original message
See translation
9.4
Iván
Travelled with couple
Booked on Buscounchollo.com
July 2024
Excellent
Attention from the staff, comfortable bed, quiet area and quality breakfast with a lot of variety.
Atención del personal, cama cómoda, zona tranquila y desayuno de calidad y mucha variedad.
The cleanliness of the bathrooms needs to be improved.
Necesita mejorar la limpieza de los baños.
Show original message
See translation
9.3
Mirela
Travelled with couple
Booked on Buscounchollo.com
May 2024
Excellent
All ok, the staff very friendly and professional, cleanliness and facilities very good.
Todo ok, el personal muy amable y profesional, la limpieza e instalaciones muy bien.
Little variety in the breakfast, and it would also be good to warn in advance about the payment of the town hall tax which is 2 euros per person per night.
Poca variedad en el desayuno, y tambien estaria bien avisar con antelacion sobre el pago de la tasa del ayuntamiento que son 2 euros por persona y noche.
Show original message
See translation
7.3
Roberto Carlos
Travelled with family
Booked on Buscounchollo.com
May 2024
Good
Overall good for the price
En general bien por el precio
Show original message
See translation
9.3
Angel
Booked on Buscounchollo.com
April 2024
Excellent
Cleanliness, rooms, staff. What most distorts the great hotel that it is, is the scarce breakfast buffet it has. Even if it is of quality. It is not understood. It is an invitation to go out for breakfast.
La limpieza, habitaciones, personal. Lo que más distorsiona del gran hotel que es, es el escaso buffet de desayuno que tiene. Aunque sea de calidad. No se comprende. Es una invitación a que te vayas a desayunar fuera.
Show original message
See translation
6.3
Aida
Travelled with couple
Booked on Buscounchollo.com
March 2024
Average
It is close to Porto by car but there is little to do in the surrounding area.
The cruise was fine.
Está cerca de Oporto en coche pero por los alrededores hay poco que hacer.
El crucero estuvo bien.
The hotel needs renovation, it is old.
Breakfast with little variety.
The visit to the winery was not guided, you simply visited a small exhibition and then they gave you a couple of wines to taste.
El hotel necesita una renovación, es antiguo.
Desayuno con poca variedad.
visita a la bodega no era guiada, simplemente visitabas una exposición pequeña y luego te daban un par de vinos para probar.
Show original message
See translation
8.7
Antonia
Travelled with couple
Booked on Buscounchollo.com
March 2024
Very good
Clean and large room
Habitación limpia y grande
Show original message
See translation
10
Francisca
Travelled with family
Booked on Buscounchollo.com
March 2024
Excellent
I was pleasantly surprised by the hotel room. Refurbished bathroom, in general very good.
Breakfast also good.
The location with the metro very close in 30 minutes you are in Porto.
I would come back for sure.
La habitación del hotel me ha sorprendido gratamente. Baño reformado, en general muy bien.
Desayuno también bien.
La ubicación con el metro muy cercano en 30 minutos estás en Porto.
Volvería seguro.
Show original message
See translation
8.3
Lorenzo
Travelled with couple
Booked on Buscounchollo.com
February 2024
Very good
The staff and the room and it is worth mentioning the free parking for the car in the hotel itself.
El personal y la habitación y es de destacar el aparcamiento gratuïta para el xoche en el propio hotel
Show original message
See translation
9.7
Mar Vergaray
Travelled with family
Booked on Buscounchollo.com
February 2024
Excellent
The rooms are very spacious, the girls at the reception attended me very well, they were very friendly all the time of my stay. The location very close to the airport, I arrived very early I was with my baby and they let me in well before the arrival time , thank you very much !!!! I recommend, it was a wonderful time... Love Oporto!
Las habitaciones son muy amplias, las chicas de recepción me atendieron super bien , fueron muy amables todo el tiempo de mi estadía. La ubicación muy cerca al aeropuerto, llegué muy temprano estaba con mi bebé y me dejaron entrar mucho antes de la hora de llegada , muchas gracias!! Recomiendo , fueron unos días maravillosos… Love Oporto !!
There was not much variety in the meals, every day was the same. But it was very tasty anyway.
No habla mucha variedad en las comidas , todos los días era lo mismo. Pero de todas formas estaba muy rico.
Show original message
See translation
8.7
Azucena
Travelled with family
Booked on Buscounchollo.com
January 2024
Very good
The hotel is great, the staff is very nice, the breakfast is quite good.
El hotel genial, el personal muy majo, el desayuno bastante bueno
The dinners were terrible, very little to choose from, repetitive and sometimes they didn't have a dish, the last night we opted not to dine at the hotel.
Las cenas penosas, muy poco donde elegir, repetitivo y a veces no tenían algún plato, la última noche optamos x no cenar en el hotel
Show original message
See translation
6.7
Natalia
Travelled with family
Booked on Buscounchollo.com
December 2023
Good
The boat tour and wine tasting.
El tour en barco y la cata de vino.
Old Hotel
Hotel viejo
Show original message
See translation
5.5
Marcos
Booked on Buscounchollo.com
December 2023
Average
To emphasize the rooms, quite clean and nice. Very good battery.
A destacar las habitaciones, bastante limpias y bonitas. Muy buen bater.
I did not like the food at all. As for breakfast, a buffet with little variety but of medium quality. Dinner was horrible, only a single menu with only 3 dishes of variety, and some of them were sold out (although there was no one dining). The dishes they had were reheated from the lunch menu, low quality and small quantity. The soap in the bathroom is another thing to note, 2 in 1 soap, gel and shampoo, which did not meet any of the 2.
No me ha gustado nada la comida. En cuanto al desayuno, un buffet poco variado pero de mediana calidad. La cena ha sido horrible, solo un único menú en el que solo tenían 3 platos de variedad, y algunos de ellos agotados (aunque no había nadie cenando). Los platos que habían eran recalentados del menú de mediodía, baja calidad y poca cantidad. El jabón del baño es otra cosa a remarcar, jabón 2 en 1, gel y champú, que no cumplía con ninguno de los 2.
Show original message
See translation
9.3
Álvaro
Travelled with couple
Booked on Buscounchollo.com
December 2023
Excellent
It is very well located
Está muy bien situado
Show original message
See translation
9.7
Javi Saez Castellanos
Travelled with couple
Booked on Buscounchollo.com
December 2023
Excellent
The friendliness of the staff is excellent
La amabilidad del personal es excelente
Show original message
See translation
9.3
Miguel Angel
Travelled with couple
Booked on Buscounchollo.com
November 2023
Excellent
The staff is very attentive and willing to help in any way they can.
El personal muy atento y dispuestos ayudar en todo
Low light in the room and washbasin
Poca luz en la habitación y lavabo
Show original message
See translation
