AMIMIR.com is an Online Website and is a registered trademark of Viajes Para Ti, S.L.U., a company with CIF B55666952, registered in the Mercantile Registry of Tarragona in Volume 2903, Folio 37, Section 8ª, Page T-48873, Inscription 1ª. Company located at Avda de Bellisens 42 Edificio TecnoParc. Office 129, 43204 - Reus (Tarragona). Phone: 0034 93 655 09 01 Fax: 0034 977 270 159.
Viajes Para Ti, S.L.U., has the necessary permits and licenses for the exercise of the activities of a travel agency. The company is registered in the Registry of Tourism of Catalonia with title-license GC 169 MD. This title-license guarantees to all our customers that our agency has contracted the civil liability insurance and guarantees in possession of the relevant administration that would allow it to face the responsibilities derived from any of our holidays.
The use by the user of the services contained in the web page of AMIMIR.com implies the express acceptance of the following general conditions of the contracting:
The terms of the contract should be understood according to the following definitions:
AMIMIR.com is authorized to modify these General Conditions at any time and without prior notice, however, these changes will not affect the reservations that AMIMIR.com has accepted prior to the modification. For this reason, the client is recommended to read, save and print a copy of these General Conditions when making their reservation.
The user declares that he is of legal age (over 18 years of age) and that he has the necessary legal capacity to contract the services offered on the AMIMIR.com website, stating that he accepts the connection of this agreement and understands and accepts in his All conditions announced here for the use of the website and the services offered.
In the event of hiring by minors, the authorization of the parents or legal guardians will be required in order to proceed with the reservation of the services offered on the AMIMIR.COM website. AMIMIR.com is not responsible for the veracity and accuracy of the data completed by the user and, therefore, can not verify the age of the same.
The hiring of a holiday offered on the AMIMIR.com website implies the knowledge and express acceptance of these General Conditions.
In case of conflict, disagreement or inconsistency between these General Conditions and the Special Terms and Conditions of each offer, the latter will prevail.
When the user makes a booking through the AMIMIR.com website, the booking will not be confirmed until the full payment of the contracted services is made. In case of not making the payment of the services at the moment of formalizing the booking, AMIMIR.com reserves the right to cancel the booking of the customer.
When the payment of the booking is made by credit/debit card, the financial entity that acts as an intermediary in the transaction generates a code associated with the operation and the card with which the payment has been made. This allows the merchant, always with the customer's consent, to collect the amount(s) related to the associated booking for the sole purpose of making it easier for the customer to pay for changes, partial payments or other payments.
When the customer decides to opt for the "partial payment" of his booking, the payment of the services must be made within the terms, amounts and conditions established for each booking. The customer expressly agrees to make the partial payments in accordance with the provisions of each booking. In case the customer does not make the payments of the booking within the deadlines and / or amounts provided for each booking, AMIMIR.COM reserves the right to cancel the booking, losing the customer the amounts that had been paid for the hiring of services, which will become the accommodation of AMIMIR.COM as cancellation costs.
Without prejudice to the above, AMIMIR.com reserves the right to amend the payment conditions according to each offer presented. The payment conditions will be those allowed and exposed for each offer of products and / or services.
The fact of requesting a booking on the AMIMIR.com website implies the acceptance, by the customer, of the charge of the amount of the contracted booking through the payment method selected by the customer.
In case the customer decides to pay for the booking by bank transfer or deposit, AMIMIR.com reserves the right to suspend the processing and confirmation of the booking until it can verify that the transferred amount has been effectively deposited in the bank account owned by AMIMIR.com. In the event that the amount of the contracted services is not paid in full and effectively to AMIMIR.com as provided in each selected offer, AMIMIR.com may cancel and cancel the booking and the customer must assume the costs that such cancellation may entail.
The confirmation of a booking will be sent by AMIMIR.com to the customer by e-mail in which will appear the essential elements of the contract such as the services and products contracted, the price and the date of enjoyment of the service.
Once the payment of the booking has been made, AMIMIR.com will send a voucher of confirmation of services to the customer by e-mail. This voucher is a receipt and must be presented at the entrance of the accommodation or contracted service as a receipt of the payment made in order to use the contracted services. In case the customer does not receive his voucher of confirmation of services, it is advisable that the customer contacts us by calling our customer service telephone number 93 655 09 01.
The payment of the contracted services ends with the reception of the voucher of confirmation of services. However, some accommodations may ask the customer for the credit card number that will operate as a guarantee of a possible payment of services consumed in the accommodation or possible damages caused in it.
The customer, upon returning from his holiday, may request the remission of the invoice for the services rendered. For organizational reasons, in order to request the invoice it will be essential that the customer waits to return from the contracted holiday and that he/she requests the invoice through the contact section of the website www.amimir.com.
The customer expressly accepts that the invoice evidencing the provision of services will be sent via email to the address provided in the contact section. Notwithstanding the foregoing, the customer shall have the right to revoke this consent and receive the invoice in paper format as long as so indicated through the contact section provided on the website www.AMIMIR.com.
Viajes Para TI, S.L.U. informs you that the contract signed between the parties will be archived in the company's data storage systems.
The customer expressly accepts that the communications made by Viajes Para Ti, S.L.U. will be made through the e-mail address indicated by the customer. In case of detecting any incidence related to the booking of a customer, AMIMIR.com will contact the customer through the e-mail indicated by the latter.
In case of not being able to contact the customer by the mentioned way, AMIMIR.com will try to contact the customer by telephone. However, if the telephone route is unsuccessful, the customer expressly agrees to be notified of any eventuality by sending, by AMIMIR.com, the email informing of such a circumstance.
In the event that a customer, or several customers, intend to make a booking of 10 or more people, it will be necessary to previously contact the Customer Service Department of AMIMIR.com to inform of such a circumstance. The above will apply whether the booking is formalized jointly as if individual bookings are made with the same date of access and exit of the accommodation that reach a number of 10 people.
In case of failure to comply with the obligation of prior information to our Customer Service Department, AMIMIR.com reserves the right to cancel the affected bookings.
In order to guarantee the correct development of the contracted products and / or services, we inform you that AMIMIR.com will share your personal data with the service provider that the client reserves (hotels, tour operators, etc.).
The user accepts this transfer of data and expressly authorizes Viajes Para Ti, SLU - through AMIMIR.com - so that it can proceed to the communication of the client's personal data that will be used by the service provider with the strict and the sole purpose of the good development of the contracted service. Also, in those cases in which it is not the user who makes the reservation who must enjoy and benefit from the contracted services, the user expressly agrees to obtain the consent for the transfer of their data of those third parties who should benefit from the same, all before communicating your data to AMIMIR.com.
AMIMIR.com takes care to establish a clear and understandable policy of amendment s and cancellations so that the customer can know exactly the consequences of an eventual amendment and/or cancellation of his booking.
We inform you that under the provisions of Article 103 of the Law of Consumers and Users, there is no right of withdrawal of contracted accommodation services, unless otherwise provided in the Special Conditions of each offer.
Any amendment of a formalized booking will be considered as a cancellation of the same and is subject to the costs established by the service provider.
We consider it especially important to remember that for most service providers, changes of dates, ownership or reduction of overnight stays are usually considered a cancellation, with the consequent costs that this may entail.
The cancellation costs will be known by the customer during the booking process and will be detailed in the confirmation voucher of contracted services.
The customer may withdraw from the contract and cancel the booking at the cost charged by the service provider.
The costs of cancellation of the booking will be known by the customer during the booking process and will be detailed in the confirmation voucher of the contracted services.
The conditions and costs applicable to the cancellation of products and services contracted under the "free cancellation" modality will be determined in each offer or promotion.
In case the customer does not show up at the accommodation on the contracted check-in date, 100% of the booking will be charged.
If the customer anticipates a delay in arrival at the accommodation must notify VIAJES PARA TI, S.L.U. so that they can make the necessary arrangements in relation to the maintenance of your booking.
In case the customer decides to leave the contracted accommodation before the conclusion of your booking, we inform you that this entails a cost of 100% of the amount of the booking.
In order to amend and/or cancel a booking, the customer must log in to his "Amimir.com user area" and make his request from there or request the cancellation through the contact section of the "Amimir.com" website. To speed up the process, it is recommended to call by phone to the special number for customers that appears in the confirmation of the booking for this purpose.
If the customer wishes to cancel their booking permanently, they can contact "Amimir.com" by telephone through the contact section. The Customer Service Department will process the request and the customer must finalise the cancellation of their booking through the email that "Amimir.com" will send to complete the cancellation.
Alternatively, the customer can finalise the cancellation of their booking through the contact section available at www.amimir.com/en/contact/. They will need to enter the Booking ID and the 'PIN' (both provided to the customer in the email they received when making the booking). Once they have accessed the 'Manage My Booking' section, they should follow the steps outlined in the 'Cancellation Fees' section. The customer will then receive an email asking them to confirm the cancellation by following the steps indicated in the message. This will formalise the cancellation of their booking.
In the absence of confirmation of the cancellation of the booking in the manner detailed in this clause the booking will be maintained in the terms in which it was concluded in the first instance.
If a refund is returned to the customer once the deductions mentioned in the previous clause have been made, AMIMIR.com will pay the amount due. The client must bear in mind that the reimbursement of the amounts may take a few days, a period that in no case will exceed 14 days.
In case the client has made the payment of his reservation by credit card, the amount will be returned to the account associated with the card with which the payment was formalized. On the other hand, if the client made the payment of their reservation through bank deposit, AMIMIR.com will require, to the same email address from which the reservation was formalized, so that the client proceeds to set the account number to which the reimbursement of the amounts paid must be made.
9) Modification or cancellation by AMIMIR.COM
In the event that the provision of the service contracted by the customer is impossible or extremely difficult, AMIMIR.COM may seek an alternative to the customer whenever possible and the conditions permit. In case of not being able to offer any alternative to the service initially contracted or in the event that the offered alternative is not accepted by the customer, the termination of the contract will be understood and AMIMIR.COM will proceed to refund the amount paid by the customer.
In the event of overbooking of the contracted accommodation, AMIMIR.COM reserves the right to offer the customer an accommodation of the same or higher range than the one they had contracted, whenever possible and the conditions permitting. If AMIMIR.COM could not offer an alternative to the customer or if the consumer and user do not accept the proposed change, the contract will be terminated with AMIMIR.COM who will refund the amounts that the customer would have paid.
9.2) Specific information regarding the effects of COVID19 on your booking
AMIMIR.com reminds its customers that the information displayed on its website is based on the data and indications offered by the different service providers involved in each booking. AMIMIR.com is subject to the conditions that the different service providers may establish at any given time.
Due to the impact of COVID19, the different service providers that intervene in the contracted booking will be able to provide their services in accordance with the parameters established by the competent health and administrative authorities, being that the way of developing the services may conform to the prevailing regulations in every moment. Consequently, it is possible that some of the usual services offered by the different providers may be modified or even not be provided, whenever so required for reasons of security, organization, public order or similar.
In the event that a certain service provider fails to provide any of its services contracted by the customer, either totally or partially, when this is due to reasons of security, organization, public order, or similar, AMIMIR.com does not guarantee in any case the partial or total refund of the amount corresponding to said service.
AMIMIR.COM reminds its clients that it is possible that some of the contracted tourist destinations impose the obligation to present a PCR test (or similar), with a negative result, a complete vaccination certificate or other similar document before allowing the entry to their territory. It may also be that some of the contracted services with the reservation may require the presentation of such certificates. AMIMIR.COM informs that the costs and formalities associated with these tests are the sole responsibility of the customer. AMIMIR.COM will not assume any responsibility for damages and/or inconveniences that may be caused by the non-completion of the tests catalogued as compulsory in certain countries.
If nothing is said to the contrary, the prices shown in the offer visible to the customer are the final prices per person and stay (VAT included) that the user must pay. However, the local authorities of certain Autonomous Communities and certain countries may impose additional tourist taxes that must be paid at the place where the holiday is made.
In the aforementioned cases, said tax will be reflected in the offer of the holiday and the customer will be the one who will be affected by the payment of the tax or rate.
AMIMIR.com may decline any type of contractual liability in case of typographical, location or numerical errors in its offers that involve a manifest and obvious error that could not go unnoticed by the average user. This exoneration of responsibility will only operate on those errors in respect of which AMIMIR.com would have proceeded with the diligence and immediacy required for its correction, communicating such situation to the client in a fast manner and reintegrating it, in its case, the amounts that would have been satisfied By himself.
With the aim of being able to solve any incident that occurred during the course of the contracted holiday, AMIMIR.com recommends to the consumer or user that the complaints, incidents or claims that are made be recorded at the place of destination where the service is provided. so that these can be resolved in the shortest possible time.
However, Amimir.com makes available to its customers a direct online contact section that allows direct and free contact so that the customer can contact Customer Service directly as well as a telephone service that is duly exposed On our website.
To the extent that the current legal system allows it, Amimir.com declines any type of responsibility that may arise from the users' own stay in the contracted accommodation (eg, robberies, thefts, accidents), except those that derive directly from the contractual provision signed between the customer and our company.
11.2 Responsibilities of the service provider
"Amimir.com informs the customer that the scope of management of our company in relation to the package holiday s that can be contracted through the web portal "Amimir.com" is limited to the contracting of the selected services. The development of the contractual provision corresponds to each of the service providers involved in the selected package holiday .Consequently, the responsibility for the correct development of the holiday corresponds exclusively to the final service providers. However, Amimir.com will act as an intermediary in the processing of claims that the customer may make against the service provider."
Amimir.com will not be responsible for any type of compensation for the loss of any independent service that had not been included in the booking contract (for example, Amimir.com will not be responsible for losses of hotel bookings on days before or after the contracted holiday; maintenance; transportation used at destination; transportation and/or connections between the customer's place of origin and the place of departure or return of the holiday; or missed connections between flights or other transportation) even when the service must be canceled for reasons of force majeure or insufficient number of people to perform the service, as long as this situation has been informed to the customer. As far as damages are concerned, these must always be accredited by the customer through as many supporting documents as necessary.. Compensation for damages that could result from a possible deficient execution of the contract will be limited to the provisions of the international agreements regulating the matter and, in any case, will have a maximum limitation corresponding to three times the amount of the contracted holiday.
In order to guarantee the correct development of the contracted reservations, AMIMIR.COM reserves the right to ask its clients to send those documents that certify, in a reliable way, the identity of the reserve members.
In case AMIMIR.COM appraises indications of possible fraud in the making of reservations, it will carry out the investigations considered appropriate and reserves the right to cancel the affected reservations. All of this without prejudice to the refund of the amounts to which the client is entitled based on the product or service contracted.
Cancellations of the reservations mentioned in the previous paragraph will be communicated to the client by sending an email and a telephone call to the addresses and numbers that the client has provided to AMIMIR.COM. The company will not respond for the non-observance that the client can make of the contact routes provided.
This website is intended solely and exclusively for the personal use of users. Modification, reproduction, duplication, copying, distribution, sale, resale and any other form of exploitation, whether for commercial purposes or not, is prohibited.
The customer agrees not to use this website for illegal or prohibited purposes. In particular, the user of the website accepts that he can only use the website for himself and that the products or services acquired through the website will be destined to his own use or consumption or that of the people on behalf of those who are legally authorized. to act and hire. The user will not resell the products or services acquired through the website to other people.
All contents, brands, logos, drawings, designs, etc., that appear on the AMIMIR.com website are protected by intellectual and industrial property rights and are expressly reserved for Viajes Para Ti, SLU, or, in its case, for natural or legal persons that appear as authors or owners of the aforementioned rights. The violation of the previous rights will be prosecuted in accordance with the provisions of current legislation.
It is strictly forbidden any use of the content of this website, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation thereof, for uses other than the legitimate information or hiring of users of the services offered. .
Likewise, any kind of use of the images contained on the AMIMIR.com website outside the aforementioned website without the express consent of AMIMIR.com or its suppliers is strictly prohibited.
AMIMIR.com does everything possible to ensure that the photographs and illustrations on its website correspond to reality and offer a visual representation of the services it sells. The purpose of the inclusion of these images is to be able to offer the client a more detailed impression of the contracted services.
However, these photographs should not be considered as an exact statement of the services but as a merely indicative parameter of the same.
On AMIMIR.COM com we post a description of the accommodations where you will find information regarding services, facilities and star rating. Please note that the quality rating may vary in different countries. posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards.
We strongly recommend you to read the hotel description as well as customer reviews before confirming your booking. Bare in mind that all rooms/apartments and studio apartments are standard, unless specified otherwise. If you wish to upgrade, please check with our customer service.
a) All inclusive: This board basis includes breakfast, lunch and dinner as well snacks, soft drinks and possibly extra activities (that should appear specified in the offer and / or in the description of each service provided by the Tour Operator). As for alcohol and spirits, please note that you will find local brands.
b) Full board: This board basis includes breakfast, lunch and dinner. Drinks are not included in the meal (unless specified).
c) Half board: This board basis includes breakfast and dinner. Drinks are not included in the meals (unless specified).
d) Bed and breakfast: This board basis includes breakfast.
If your booking includes meals and for some reason you miss one or more of them, the accommodation will not authorise a refund.
You will now how many people can sleep in a room/apartment/studio by checking the description on AMIMIR.com. During the booking process we refer to the rooms/apartments/studios as single, double, triple, quadruple, etc. This means that the room in question sleeps one, two, three, four people and so on. If you wish to add extra beds to the room, please contact our customer service and they will check with the accommodation.
It is the accommodation that decides what is the layout of the room, apartment or studio apartment. Therefore, we cannot confirm in advance what number and types of beds they have. You may find singles beds, double beds, bunk beds, sofa-beds or similar.
For claims management, the customer should contact the customer service department submitting their complaints / claims through the contact section found on the website of www.AMIMIR.com.
At AMIMIR.com we use cookies to collect information from users and thus improve your browsing experience with us. A cookie is a small file where information is stored in your browser or device. This information is saved for future visits that you make in AMIMIR.com since the user's activity is registered during the browsing time (date of the last visit, browsing preferences, etc.).
This information is used to streamline and facilitate user navigation. The navigation, purchase or subscription to the newsletter on the website of AMIMIR.com implies consent to the installation of the same (except to the extent that the user has modified the browser settings to refuse cookies). The user can find more information about the type of cookies that AMIMIR.com uses in "Use of cookies". For more information regarding the use and deactivation of cookies you can visit our section "Use of cookies".
Viajes Para Ti, SLU is not responsible, in any case, for damages of any kind that may cause, by way of example: possible errors or omissions in the contents, lack of availability of the web portal or transmission of viruses or malicious programs, despite having adopted all technological measures aimed at their prevention, elimination and / or mitigation in accordance with the current state of science and technology.
In the event that links or hyperlinks to other websites are available on the web portal, Viajes Para Ti, SLU will not exercise any type of control over said sites and contents. In no case will Viajes Para Ti, SLU assume any responsibility for the contents of the links, nor guarantee its technical availability, quality, reliability or accuracy.
In the same way, the inclusion of these external connections will not necessarily imply any kind of association, merger or participation with the connected entities.
Of the possible controversies that could derive from the interpretation and / or fulfillment of this contract, the courts and tribunals of the domicile of the consumer will know when the latter has in fact the condition of "consumer".
If any clause included in these general conditions was declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Therefore, the contract will remain in force excluding the clauses affected by the nullity or ineffectiveness.
At AMIMIR.com we care about the quality of our services and the comfort of our customers, which is why we have set up a contact section on our website so that customers can send us their suggestions to improve our services. You can also send us your contributions to suggestions@amimir.com. Please note that if you have a booking and want to carry out any procedure, the fastest and most agile way is the contact section. If you write to this email for booking procedures, it may take longer to receive a response.
