4.8
Thibault
Booked on Esquiades.com
December 2023
Basic
it took us 2h15 to get the key because the concierge service is a disaster and the instructions given by email are not good
nous avons prix 2h15 pour avoir la clé car service conciergerie est un désastre et les indication donné en email ne sont pas bon
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10
Arturo
Travelled with friends
Booked on Esquiades.com
January 2023
Excellent
Blank review
2.4
Alazne
Travelled with couple
Booked on Esquiades.com
January 2023
Basic
Clean apartment.
Apartamento limpio.
It does not correspond to the photos, it is supposed to have a room with a double bed, and the apartment is a tiny cubicle with a mini bed with springs that stick into you and a sofa bed with a horrible mattress that is made into a "v" . You check in online, pay the deposit without seeing the apartment and they give you a key collection schedule. We had to wait in line for almost an hour, to be given the keys, and even so we had to wait for another worker to bring us the keys because the apartment was not ready. We hired a car park service, which was in another building, something that we were not informed about, and we also had problems because someone took our space and they were not able to solve it. His solution was for us to take the space from someone else, car park where there was room. Obviously we demanded a new square that was empty. You are supposed to be able to contract Wi-Fi service at the reception, but they told us that the owner of the building has the key and that they don't, that they were going to contact the owner to get the key (lie), we were there the whole stay no wifi. The attention of the staff leaves much to be desired, they are slow solving problems and they do not give you the solution, you have to ask for it. In short, they sell you something that is not, they deceive you, they waste your time on problems that are their fault and they do not do their part to solve it. I will not book with them again.
No corresponde con las fotos, se supone que tenía una habitación con una cama de matrimonio, y el apartamento es un cubículo enano con una mini cama de muelles que se te clavan y un sofá cama con un colchón horrible que está hecho una “v”.
Haces el check in online, pagas la fianza sin ver el apartamento y te dan un horario de recogida de llaves. Tuvimos que esperar una cola de casi una hora, para que nos dieran las llaves, y aún así tuvimos que esperar a que otro trabajador nos trajera las llaves porque no estaba listo el apartamento.
Contratamos servicio de parking, que estaba en otro edificio cosa que no se nos informó y además tuvimos problemas porque alguien nos quitó la plaza y no fueron capaces de solucionarlo. Su solución era que le quitásemos la plaza a otra persona, aparcando donde hubiera sitio. Obviamente exigimos una plaza nueva que estuviese vacía.
Se supone que podías contratar servicio de wifi en la recepción, pero nos dijeron que el dueño del edificio tiene la clave y que ellos no, que se iban a poner en contacto con el dueño para conseguir la clave (mentira), estuvimos toda la estancia sin wifi.
La atención del personal deja mucho que desear, son lentos resolviendo problemas y ellos no te dan la solución, se la tienes que pedir tú.
En resumen, te venden algo que no es, te engañan, te hacen perder el tiempo en problemas que son su culpa y no ponen de su parte en resolverlo.
No volveré a reservar con ellos.
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1
Anonimo
Travelled with friends
Booked on Esquiades.com
February 2022
Basic
heating
La calefacción
We booked one at the foot of the slopes, they changed it without notice or discount, it is very small for three people, since it does not have a room or a decent bed, there was a broken sofa bed and a folding bed base that we had to assemble and disassemble each morning since if we left it assembled we didn't have enough room to pass. The mattresses from 20 years ago The shower with hardly any pressure, no place to leave the ski material. I would never go back!
Reservamos uno a pie de pista, nos lo cambiaron sin aviso ni descuento, es muy pequeño para tres personas, ya que no tiene ni una habitación ni una cama decente, habia un sofá cama reventado y un somier plegable que teníamos que montar y desmontar cada mañana ya que si lo dejábamos montado no teníamos suficiente espacio para pasar. Los colchones de hace 20 años La ducha sin apenas presion, ningun sitio para dejar el material de ski. No volvería nunca!
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2.2
Aroa
Travelled with family
Booked on Esquiades.com
February 2022
Basic
It is not adapted to families. Without elevator a 3 floor. No joke skis in the building, dirty blankets, they changed the entry code at night without warning, noisy building. Midget the apartment. For two people very fair, impossible family. Very unhappy with the deal.
No está adaptado a familias. Sin ascensor una 3 planta. Sin guasa esquís en el edificio, mantas sucias , cambiaron el código de entrada por la noche sin avisar, ruidoso edificio. Enano el apartamento. Para dos personas muy justo, imposible familia.
Muy descontenta con el trato.
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1
Momi
Booked on Esquiades.com
February 2022
Basic
only the location of the hotel
solamente la ubicacion del hotel
There was no hair dryer, toaster, water heater, oven... fatal beds, and 9 floors with only one elevator that goes forever to all floors and is always crashing. we always had to go up and down on foot, and to lower the suitcases with the elevator we have waited 55 mins.
no habia secadorade pelo, tostadora, calentador para el agua, horno.. las camas fatal, y 9 plantas con solo un ascensor que para siempre a todas las plantas y va siempre petado. tuvimos que subir y bajar andando siempre, y para bajar las maletas con el ascensor hemos esperado 55 mins.
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2.2
Ana
Travelled with friends
Booked on Esquiades.com
January 2022
Basic
The location, although it does not compensate for the rest of the abusive conditions of returning the apartment.
La ubicación aunque no compensa el resto de condiciones abusivas de devolución del apartamento.
Everything. The state of the apartment, old, broken hair dryer, lack of kitchen utensils, little toilet paper, broken shower head, abusive apartment return conditions with excessive bail retention.
Todo. El estado del apartamento, antiguo, secador de pelo roto, falta de enseres de cocina, poco papel de wc, alcachofa de ducha rota, condiciones de devolución del apartamento abusivas con retención de fianza excesiva.
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6
Alejandro
Booked on Esquiades.com
January 2022
Average
Blank review
6.4
Adrian
Travelled with friends
Booked on Esquiades.com
January 2022
Average
Location
Localización
Very small apartments for the number of people offered. Uncomfortable sofa bed. No basic amenities like toilet paper or dish soap and rags.
Apartamentos muy pequeños para el número de personas ofertado.
Sofá cama incomodísimo.
Sin comodidades básicas como papel higiénico o jabón de platos y trapos.
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3
André
Travelled with family
Booked on Esquiades.com
January 2022
Basic
Really close to the slopes. It has wi-fi.
Really close to the slopes. It has wi-fi.
The presentation was terrible, very sloppy and run down. We had a broken light in the kitchen. The kitchen exhaust fan didn't work. There was a lot of dirt and grain leftovers under the furniture. There was an empty old box under the bed. The sofa/bed had the cushions without a cover. The blankets were inside the closet but they were full of dirt (it had to be shaken off before it could be used). It's the first floor to some bars, every night we couldn't sleep due to people screaming all night long. Only one key to 3 persons. The check-in and check-out is on the other side of Pas de La Casa.
The presentation was terrible, very sloppy and run down. We had a broken light in the kitchen. The kitchen exhaust fan didn't work. There was a lot of dirt and grain leftovers under the furniture. There was an empty old box under the bed. The sofa/bed had the cushions without a cover. The blankets were inside the closet but they were full of dirt (it had to be shaken off before it could be used). It's the first floor to some bars, every night we couldn't sleep due to people screaming all night long. Only one key to 3 persons. The check-in and check-out is on the other side of Pas de La Casa.
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