9.1
Georgescu
Travelled with family
Booked on Esquiades.com
December 2024
Excellent
Good breakfast, room clean and warm, location acceptable.
They could switch the towels more often and solve the problems with card access room.
7.2
Claudia
Travelled with family
Booked on Esquiades.com
November 2022
Good
Limpieza
Parking
4.8
Ana Teixeira
Travelled with friends
Booked on Esquiades.com
February 2022
Basic
It was clean and the reception employees were nice.
Bad Wi-Fi, 90% of the hotel restaurant employees were rude, the food was very poor. Small rooms. Not a 4 stars hotel for sure.
8.3
James
Travelled with friends
Booked on Esquiades.com
January 2022
Very good
The hotel location close to the thermal spa and major shopping areas
The hotel was a bit dated but they are in the process of updating items within the room.
6.3
Joan
Travelled with couple
Booked on Esquiades.com
January 2022
Average
Food
Wifi was horrible.
Rooms were fine and clean, just old style for a 4 star hotel.
9.7
Patricia
Booked on Esquiades.com
January 2020
Excellent
The breakfast buffet was really good with a great variety of savoury and sweet choices.
As Andorra has a different rate for telephone and data, wi-fi is not always available and makes it a bit difficult when you need it for work. The rest is ok.
8
Cédric
Travelled with couple
Booked on Esquiades.com
February 2018
Very good
Le calme et la proximité des commerces. Restaurants, Caldea....
Ras
5.5
Anthony
Travelled with family
Booked on Esquiades.com
December 2016
Average
Location to Shopping
7.1
Jorge
Travelled with family
Booked on Esquiades.com
February 2026
Good
The staff's friendliness and effort were top-notch! For those looking for a city hotel, the location is very good.
A simpatia e esforço do staff foram top! Para quem deseja um hotel de cidade a localização é muito boa.
To be perfectly honest, this is not a four-star hotel. The rooms are okay, although the bathrooms are outdated. The problem lies in the hotel's main areas, essential for those on a family holiday in the snow. These are scarce and very poor - old sofas, no television, etc. The presence of student groups on "white week" is very disruptive, particularly at breakfast where they occupy almost all the tables without any organization. This policy should be reviewed, as it is not pleasant for other guests.
Com toda a honestidade, este não é um hotel de quatro estrelas. Os quartos até são bons, embora os WC sejam antiquados. O problema são as zonas comuns do hotel, essenciais para quem está de férias em família, na neve. Estas são escassas e muito fracas - sofás velhos, ausência de televisão, etc. A presença de grupos de estudantes em "semana blanca" é muito perturbadora, particularmente no pequeno almoço onde ocupam a quase totalidade das mesas, sem qualquer tipo de organização. Esta política deve ser revista, pois não é agradável para os outros hóspedes.
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7.4
Fran
Travelled with friends
Booked on Esquiades.com
January 2026
Good
Good breakfast. Central location
Desayuno bien. Céntrico
We were told that drinks are charged separately for the half-board package we booked. While they are allowed to do this, the confirmation voucher didn't mention it. The hotel staff also didn't mention it.
Que en la media pension reservada las bebidas las cobran aparte. Dentro de q lo pueden hacer en el bono de confirmacion no indicaba nada de esto. Tampoco no nos lo comentaron en el hotel.
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9.7
Verónica
Travelled solo
Booked on Amimir.com
January 2026
Excellent
The bed was very comfortable, and the room was very well maintained and beautiful.
La cama era comodísima, el espacio de la habitación muy cuidado y bonito.
There are no negative comments, everything is great.
No hay comentarios negativos, todo muy bien.
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8.3
Kike
Travelled with family
Booked on Esquiades.com
January 2026
Very good
Very well located
Muy buen ubicado
Car Park is not available at the hotel, although public car park is quite close.
Párquing no disponible en el hotel aunque tienes los públicos bastante cerca
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6
Yolanda
Travelled solo
Booked on Amimir.com
January 2026
Average
The location is good and the dining room staff are very attentive
La ubicación es buena y el personal del comedor muy atento
They're misleading about the rooms. I booked a room that wasn't interior-facing, and they gave me one overlooking a courtyard. I went to complain, and the man at reception told us that it was impossible for me to book a room like that because they couldn't guarantee availability. In short, I won't be going back.
Engañan con las habitaciones, yo hice una reserva de habitación que no era interior y me dieron una que daba a un patio,fui a decirlo y el señor que estaba en recepción nos dijo que no podía ser que hiciera la reserva con una habitación así porqué ellos no lo podían asegurar que hubiera disponibilidad, conclusión, no volveré ha ir
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7.4
Jaime
Travelled with family
Booked on Esquiades.com
January 2026
Good
The location and the dinner, because it's not a buffet and the quality is good. The option of having two connecting rooms.
La ubicación y la cena porque no es buffet y tiene buena calidad. La posibilidad de tener dos habitaciones comunicadas.
The heating: The rooms have forced-air heating that switches off when you remove the key card, so it takes a while to warm up and is noisy at night. There's no heating in the hallways, and it felt cold in the main areas and dining room. The bathrooms, hallways, and dining room are old. The bathrooms have bathtubs instead of showers, small showerheads, low ambient temperature, and no ventilation. The staff was adequate but insufficient. One day, my room wasn't cleaned by 4:00 PM. In my opinion, 4 stars are a very small rating.
La calefacción: Calefacción por aire en las habitaciones y se desconecta al sacar la tarjeta, por lo que tarda en coger temperatura y hace ruido por la noche. Sin calefacción en los pasillos y se sentía frío en las zonas comunes y comedor. Los baños , pasillos y el comedor antiguos. Baños con bañera en vez de ducha, alcachofa pequeña, poca temperatura ambiente y sin extracción de aire. El personal simplemente correcto aunque escaso. Un día a las 16:00h no estaba la habitación hecha. A mi parecer las 4 estrellas son muy justas.
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6.9
Liliana Vigia Piló
Travelled with friends
Booked on Esquiades.com
December 2025
Good
They should improve the quality of the main meal.
Deveriam melhorar a parte da qualidade da refeição principal
Dinner food
A comida do jantar
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5.3
Nicolae Daniel
Travelled with family
Booked on Amimir.com
October 2025
Average
Pretty clean
Bastante limpio
The heating doesn't work and it was quite cool at night.
No funciona la calefacion y por la noche hacia bastante fresco
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8
Laura
Travelled with couple
Booked on Esquiades.com
September 2025
Very good
It is very well located and the rooms are correct.
Esta muy bien situado y las habitaciones son correctas
Room and bed a little small for a double room
Habitacion y cama un poco pequeña para ser de matrimonio
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7.7
Abel
Travelled with family
Booked on Amimir.com
August 2025
Good
Excellent staff 👍🏼
Personal excellente 👍🏼
Very small room
Habitación muy pequeña
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10
Sari
Travelled with family
Booked on Esquiades.com
March 2025
Excellent
Very good service from the staff.
Muy buena atención por parte del personal.
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8
Sonia
Travelled with couple
Booked on Esquiades.com
February 2025
Very good
Location
Ubicacion
First floor room very dark, as if it were a mezzanine. Stifling heating
Habitación en primera planta muy oscura, como si fuera un entresuelo.
Calefacción asfixiante
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