8
SNO
Travelled with couple
Booked on Buscounchollo.com
October 2021
Very good
The cleanliness, the state of the facilities. And the proximity to supermarkets and a shopping center.
La limpieza, el estado de las instalaciones. Y la cercanía a supermercados y un centro comercial.
I did not like that the acquired offer was incomplete. In theory there were 4 nights with unlimited access to the Spa and a hydrotherapy treatment. But the reality is that there was only one pool without jets that some mornings were used for aquagym classes for adults and a small jacuzzi that was full. The sauna and Turkish bath were closed. And the hydrotherapy treatment was a cabin with jets that if you are claustrophobic you will not be able to use it. So all good... but the offer has been incomplete.
No me ha gustado que la oferta adquirida estuviese incompleta. En teoría eran 4 noches con acceso ilimitado al Spa y un tratamiento de hidroterapia. Pero la realidad es que solo había una piscina sin chorros que algunas mañanas las usaban para clases de acuagym para mayores y un pequeño jacuzzi que estaba lleno. La sauna y el baño turco estaban cerrados. Y el tratamiento de hidroterapia era una cabina con chorros que si tienes claustrofobia no podrás usar. Así que todo bien... pero la oferta ha estado incompleta.
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10
Patricia
Travelled with couple
Booked on Buscounchollo.com
October 2021
Excellent
The hotel deserves the stars it has, both for the professionalism of all the staff and for the rooms and different rooms (spa and pool). The location is very good, easily accessible, right on the Serra da Estrela (a wonder of nature with many hiking tours) and two hours from Aveiro and Coimbra, apart from the surrounding historical villages.
El hotel se merece las estrellas que tiene, tanto por la profesionalidad de todo el personal como de las habitaciones y diferentes estancias (spa y piscina). La localización es muy buena, de fácil acceso, justo en la Serra da Estrela (una maravilla de naturaleza con muchas excursiones de sendereismo) y a dos horas de Aveiro y Coimbra, aparte de las aldeas históricas que hay alrededor.
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10
Bevi
Travelled with couple
Booked on Buscounchollo.com
July 2021
Excellent
Everything has been great
Todo ha estado estupendo
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10
Soledad
Travelled with couple
Booked on Buscounchollo.com
July 2021
Excellent
A hotel to rest in a beautiful environment, highly recommended.
Un hotel para descansar en un entorno precioso.Totalmente recomendable
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8
pepe
Booked on Buscounchollo.com
July 2021
Very good
The air conditioning was barely cooling and it was very hot...The spa was out of service and was not compensated with anything else....
El aire acondicionado apenas enfriaba ..y hacia mucho calor...El spa estaba fuera de servicio y no se compenso con otra cosa
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8.3
Francisco Jose
Travelled with couple
Booked on Buscounchollo.com
July 2021
Very good
Very good food the problem is that at the time of payment for 2 days they charged us 20€ more because according to them the desserts we ordered were not on the menu.counting that we ordered menu and they were the ones who told you the dessert never told us that they were off the menu,the normal thing is that if you eat menu,they tell you the desserts that come in.
Comida muy buena el problema es que a la hora de pagar por 2 días nos cobran 20€ más porque según ellos los postres que pedimos no entraban en el menú.Contando que pedimos menú y ellos eran los que te decían el postre nunca nos dijeron que estaban fuera del menú,lo normal es que si comes menú,te digan los postres que entran
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9.7
María Del Pilar
Travelled with friends
Booked on Buscounchollo.com
December 2020
Excellent
The site is well worth visiting
El sitio merece mucho la pena conocerlo
Due to the circumstances of the pandemic we have not been able to enjoy more but it has been worth it.
Por las circunstancias de la pandemia no hemos podido disfrutar más pero ha merecido la pena
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10
Magdalena
Travelled with family
Booked on Buscounchollo.com
October 2020
Excellent
Highly recommended. The treatment was spectacular and the stay was great. A 10 hotel.
Muy recomendable. El trato espectacular y la estancia estupenda. Un hotel 10.
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10
Sergio
Travelled with family
Booked on Buscounchollo.com
October 2020
Excellent
This is my 5th time here and as always, everything is great.
Es mi 5 vez aqui y como siempre, de maravilla todo.
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9.7
Javier
Travelled with friends
Booked on Buscounchollo.com
October 2020
Excellent
A good hotel at a good price with good staff and good service.
Un buen hotel a un buen precio con un buen trato de personal y un buen servicio
Because of the coronavirus there were some things like the sauna and whirlpool that did not work but otherwise everything else was fine.
Por culpa del coronavirus había algunas de las cosas como la sauna el hidromasaje que no funcionaban pero bueno lo demás todo bien
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10
Julio Fernando
Travelled with couple
Booked on Buscounchollo.com
October 2020
Excellent
a comfortable and perfect stay
una estancia corfortable y perfecta
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8
Orfelina
Travelled with couple
Booked on Buscounchollo.com
October 2020
Very good
All in all good hotek we have been very comfortable.
Todo en general buen hotek hemos estado muy agusto
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10
Lorena
Travelled with family
Booked on Buscounchollo.com
October 2020
Excellent
This is the second time we have been there, fantastic.
Es la segunda vez que vamos .Fantástico.
They do not speak Spanish and little English.
No hablan español y poco inglés.
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9.7
rayo
Travelled with family
Booked on Buscounchollo.com
October 2020
Excellent
Everything in general perfect facilities, services, breakfasts, in general quality price is fantastic.
Todo en general perfecto instalaciones, servicios, desayunos, en general calidad precio es fantastico.
When we left the hotel there was a receptionist who spoke to us in a very rude way because we did not understand her.
Cuando salimos del hotel hubo una recepcionista que nos hablo de una forma muy borde porque no la entendiamos.
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10
Jose Miguel
Travelled with couple
Booked on Buscounchollo.com
October 2020
Excellent
It has been an incredible weekend, the hotel, the attention received by a fantastic staff that goes out of their way to please, the environment, the food and in general the holiday has been a success. We will come back without hesitation.
Ha sido un fin de semana increíble, el hotel, la atención recibida por un personal fantástico que se desvive por complacer, el entorno la comida y en general el viaje a sido un acierto. Volveremos sin dudarlo
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9
Carlos
Travelled with couple
Booked on Buscounchollo.com
October 2020
Excellent
The bedrooms are large and very clean. Super comfortable bed! Complete bathroom. Correct breakfast adapted to covid's needs. Covered car park very good.
Las habitaciones grandes y muy limpias.. Cama súper cómoda!! Cuarto de baño completo. Desayuno correcto adaptado a medida de covid. Parking cubierto muy bueno.
Having so little time and thus having been able to enjoy the spa .
Tener tan poco tiempo y así haber podido disfrutar del spa .
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8
Jose Luis
Travelled with family
Booked on Buscounchollo.com
October 2020
Very good
The heated swimming pool. Hot water and very large
Car Park without problems.
La piscina climatizada. Agua caliente y muy grande
Aparcamiento sin problemas.
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8
Hortensia
Travelled with family
Booked on Buscounchollo.com
October 2020
Very good
Just to clarify I would complain about the treatment that was given in this package was half an hour ... was 20 minutes, very cold attention.
I think I would not hire again for this service ... that no one explains what it is for or what it consists of ..., and stop it without finishing the cycle to get out quickly from the room where the machine was, because it is a treatment put in a machine.
Solo por aclarar me quejaria del tratamiento que regalaban en este paquete era de media hora...fue de 20 minutos, atencion muy fria
Creo que no volvería a contratar por ese servicio...que nadie te explica para que sirve ni en que consiste..., y lo paran sin terminar el ciclo para que se salgas rápidamente de la sala donde estaba la maquina, porque es un tratamiento metida en una maquina
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10
Pilar
Travelled with family
Booked on Buscounchollo.com
October 2020
Excellent
Everything was perfect, both the staff and the facilities, all 10
Todo perfecto, tanto el personal como las instalaciones, de 10
Nothing
Nada
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8
Jose
Travelled with family
Booked on Buscounchollo.com
October 2020
Very good
I don't like that things that are closed because of the covid you don't put it on your page.
For example they did not have the sauna, that would be good that you put it.
And another thing, it would be nice that you put deals by area in which we live customers, north, south, east and west.
Regards
No me gusta que cosas que tienen cerradas por el covid no lo pongais en vuestra página.
Por ejemplo no tenían la sauna,eso estaría bien que lo pusierias.
Y otra cosa ,estaría bien que pusierais chollos por zona en la que vivimos los clientes ,norte,sur ,este y oeste.
Saludos
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