Résidence Pierre & Vacances Le Saskia Falaise

Closeness to the car park, amazing view over the valley to Morzine.

Saturday 17th I phone the residence, after receiving information from Esquiades, to check arrival detail as we’d arrive after midnight on Sunday the 18th. I was assured everything was taken care of and I’d be given a room access code when I arrive. Sunday 18th after midnight I arrive at Pierre et Vacances reception only for them to know nothing about my booking or have any knowledge about my room! Monday 19th 02:00 I phone Esquiades for help, Melannie Perales was fantastic but couldn’t gain my room access details. She then tried to find a solution whilst I waited. Whilst I waited the Pierre et Vacances receptionist was very helpful and called around trying to find us a room for the night. It turns out that the reception at Pierre et Vacances do not manage this room booked with Esquiades, in fact it was another company who had no out of hours emergency contact. At 03:00 we found a room at Mil8 in Avoriaz, the only room available at that time of night in the whole resort! I was informed to stay here the night and the next day my booked room access would be fixed, and that the charge for Mil8 would be refunded. Monday morning 09:25 I was sent access details to the apartment. On arrival to the room the access code didn’t work, a couple more phone calls later we were given a new code, it worked and we could enter the room at 11:00. The apartment was very disappointing, to say the least, it was awful! Having stayed in Avoriaz many times before I knew some of the apartments are a little run down, but this was the worst I’d seen. Apart from being very run down, the bathroom door handle was hanging loose, heavy mould in the bathroom, sofa and cushions were covered in stains, as was the carpet. To add there was no bed sheets or towels, another phone call later informed that we hadn’t booked them and it would be Tuesday before we could receive any, so that night we slept without bed sheets! During the day on Tuesday they arrived, very old and tired but at least we had some. We also had no ski room, so needed to carry all our kit up and down each time. No luggage locker, so when we checked out on Thursday I had to carry all our things to the car parked, and then get change in the car park before leaving. Pierre et Vacances could offer ski room and luggage storage but wouldn’t help me because they didn’t manage my apartment! There were some good parts, the view from the apartment was beautiful. The skiing and weather was fantastic. Esquiades tried their very best and the 24/7 customer call line was a God send, fantastic service from everyone I spoke to there, very appreciated.