Serenity Queen Hotel

Our stay at Serenity Queen Hotel was nothing short of a disaster. Here are just a few examples of how bad this hotel really is: • Room allocation: Upon arrival, we were promised rooms next to each other. Instead, we were placed far apart without any explanation. No apology, no solution. Only after two days did they make a half-hearted attempt to fix it – far too late. • Food: The food was of shockingly poor quality. We were served döner that was greasy, tasteless, and downright inedible. • Beach & staff: When our wristbands came loose – which can happen – we were treated like fraudsters. I was forced to show my room card and even walk back to the reception, which was impossible as I was in swimwear. To make matters worse, they even sent security after my wife. • Management: When we raised these issues, the management showed nothing but arrogance and a complete lack of respect. • Pool: The pool is downright dangerous. My daughter cut herself on it, and when we asked for help, we were handed a bill: €130 for a doctor, €100 for a single stitch, and up to €1000 if more stitches were needed. Pure exploitation instead of taking responsibility for an unsafe environment. • Overall condition of the hotel: Everything is deteriorating. Bathrooms leak, showers are broken, rooms are not properly cleaned, and the staff show no sense of customer care. Where this hotel may once have offered quality, it is now a total disgrace. Conclusion: This hotel is unsafe, unclean, and absolutely not a place to spend a family holiday. Everything here is about squeezing money out of guests instead of providing service. Save yourself the misery and stay far away from Serenity Queen Hotel.

Lovely hotel

There was no alcohol in the cocktails which was deceitful. Not happy about the consistent lies from thr bar staff.